Customer Services Representative

SUMMARY Customer Service Representative - Tasks Effective delivery of company products and services (40%) - Responds to telephone inquiries and orders from homecare patients and referral sources; provides information on equipment, supplies, and services; determines the best method for providing services; may assist walk-in patients with equipment, supplies, and service selection. Timely processing/facilitation of patient orders (30%) - Processes telephone orders by preparing patient paperwork; verifies insurance and/or other payment methods; completes necessary paperwork accurately and efficiently for data entry, accounts receivable, and order delivery; may perform data entry; distributes paperwork to appropriate personnel; may assist with billing paperwork. Effective coordination of patient services/supplies (10%) - Coordinates delivery, set-up, and pick-up of equipment, supplies, and services with appropriate personnel; ensures deliveries and set-ups are arranged in a timely manner. Appropriate documentation (10%) - Accurately maintains files of all patient account profile information and referral source data. Customer satisfaction (10%) - Resolves patient complaints by identifying problems and coordinating appropriate corrective action.