Customer Service Support Entry Level (35224)

• Provides customer assistance in response to problems and related service inquiries.
• Receives or initiates customer contact in order to resolve complaints.
• Responsible for customer billing activities, cash receipts and related reporting.
• Follows processes and procedures as they are stated
• Provides friendly customer service to customers
• Communicates inefficiency of processes and procedures
• Maintains complaint tracking records and work order system to insure timely, efficient and complete service responsiveness to customers of the waterworks system
• Answers telephones, receives and routes messages
• Handles customer account information as it relates to billing and usage inquiries
• Handles requests for re-reads of meters
• Operates computer terminal to enter and track information, produce reports, and maintain customer service account records
• Assists with maintaining new, and close out of accounts, service tracking records to ensure timely and accurate installation process, billing and scheduling procedures
• Performs some general office duties such as word processing and filing
• Assists with calculating customer bills and performing billing and collection activities such as printing bills, collecting payments, balancing registers and making deposits (E.g. Water, Sanitation, etc.)
• Runs billing reports, monthly reports, and other reports as necessary as required in close out process
• Maintains Corrective Maintenance Management System (CMMS) entries, tracking, reporting, etc.
• Performs other related duties as required

QUALIFICATIONS

• High school diploma or GED
• Two years of office clerical experience
• Possess a valid driver's license
• Proficient in use of computer software including but not limited to Microsoft Word, Outlook
• Minimum typing speed of fifty (50) words per minute
• Reading comprehension and ability to perform arithmetic computations
• Attention to detail and ability to follow directions
• Must be able to use a telephone and communicate effectively

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.