Customer Service Representative

Pay Range: $20.78hr - $26.54hr Job Overview: Provide operational, administrative, and customer service support for medical device Field Actions, partnering with Field Action Team Leads and other internal teams to ensure assigned activities are completed accurately and on time. Key Responsibilities: Respond to customer inquiries and research or verify customer contact information. Prepare, assemble, label, and ship Field Action notification packages. Support product return activities, including tracking and processing RMAs. Pull ERP reports and organize customer, product, and shipment information for assessment by the Field Action team. Track customer responses and maintain accurate Field Action records and documentation. Support continuous improvement activities and special projects. Build Quality into all aspects of work by maintaining compliance with applicable quality requirements and procedures. Qualifications: High School diploma or equivalent and 2 years of related customer service, administrative, or operations experience. ERP or regulated-industry experience preferred. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.