Customer Service Representative

Description:
Responsible for assisting, advising, directing, documenting, introducing and notifying customers of business matters.Duties and Responsibilities:Handle customer inquires and complaintsProvide information about the products and servicesTroubleshoot and resolve product issues and concernsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and servicesAnswer phonesQuote calibration needsOther tasks as assigned and special projects as needed

Requirements:
Excellent verbal and written communication skillsEffective working knowledge of Microsoft Office with intermediate Excel skillsAttention to detail and problem-solving skillsTeam player, Trustworthy, Service oriented and can manage prioritiesStrong organizational skills with the ability to multi-taskExcellent time management skills and the ability to prioritize workAbility to maintain sensitive and confidential informationAll qualified applicants will receive consideration for employment at Micro Precision without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran statusBenefits 401(k) 401(k) matching Medical, Dental and Vision Insurance, along with FSA 2 weeks vacation and 6 days sick time annuallyPIf0c5d8c8eac1-0642