Contract Role-Medicare Counselor and Advisor (1099)

Role Name: Medicare Counselor and Advisor
Department: Elder Financial Safety Center (EFSC) Financial Stability Hub
Reports to: Senior Insurance Counselor
Employment Type: Independent Contractor

Schedule: Approximately 20 hours per week from October 1, 2026 March 31, 2027, with flexible hours based on client demand, including increased availability during Medicare Annual Enrollment.

Join the team at The Senior Source and feel the energy and enthusiasm for Making Older Better.

Project Overview:

The Medicare Counselor and Advisor provides unbiased Medicare counseling, enrollment guidance, and coverage advocacy to older adults and their families. The contractor helps clients understand Medicare options, evaluate coverage based on their healthcare and financial needs, complete enrollment steps, and helps to resolve coverage concerns. This position requires strong Medicare knowledge, careful documentation, sound judgment, and the ability to explain complex information in clear, accessible language.

Scope of Work:

Provides unbiased, comprehensive one-on-one counseling to help clients understand Medicare Parts A, B, C, and D, Medigap, and Medicare Advantage policies through in-person, telephone, group sessions, or virtual appointments.
Guides clients through initial enrollment periods, special enrollment periods, and annual enrollment options so they can make informed coverage decisions.
Assesses each clients healthcare needs, financial circumstances, prescription drug needs, and current coverage.
Uses (link removed) and other approved resources to compare coverage options and explain costs, benefits, provider networks, formularies, and applicable assistance programs.
Research and helps resolve coverage issues and advocates with insurance carriers or other entities when appropriate.
Explains eligibility and application processes for Low-Income Subsidy/Extra Help, Medicare Savings Programs, and other available benefit programs.
Follows all applicable federal and state requirements, CMS standards, program procedures, confidentiality requirements, and ethical counseling practices.
Documents client contacts, assessments, options discussed, plan selections, referrals, and follow-up actions accurately and promptly in Salesforce.
Completes required training and continuing education to maintain current Medicare knowledge and any applicable counselor certification.
Provides timely follow-up, coordinates referrals, and performs other duties related to the contracted scope of work as assigned by the Director of the EFSC.

Education:

Associate degree or an equivalent combination of education and relevant experience required; bachelors degree in social work, human services, healthcare, business, or a related field preferred.
Relevant Medicare counseling, health insurance, benefits navigation, case management, or client service experience required.
Active state health insurance license or specialized Medicare counselor certification, such as SHIP or benefits counselor training, preferred.

Qualifications Include:

Deep, current knowledge of Medicare eligibility, Parts A, B, C, and D, Medigap, Medicare Advantage Plans, coordination of benefits, and applicable enrollment periods.
Working knowledge of Low-Income Subsidy/Extra Help, Medicare Savings Programs, and other resources that support older adults with limited income.
Experience using (link removed) plan finder tools, Microsoft Office, virtual meeting platforms, and client management databases.
Excellent active listening, interpersonal, verbal, and written communication skills.
Ability to explain complex insurance terms, options, costs, and requirements in clear, accessible language for older adults and their families.

Strong research, problem-solving, advocacy, organizational, and time-management skills.
Ability to maintain accurate, confidential records and meet documentation and reporting deadlines.
Ability to work independently, manage multiple client needs, and carry out assignments with limited supervision.
Ability to maintain impartiality and provide counseling free from insurance carrier influence or conflict of interest.
Flexibility to work additional or adjusted hours during periods of high demand, particularly Medicare Annual Enrollment.

The position requires regular use of a computer, telephone, online Medicare resources, virtual meeting platforms, and client management systems; the ability to conduct counseling in person, by phone, and virtually; and the ability to travel to assigned service or outreach locations as needed.

Disclaimer

Performs additional Medicare counseling, enrollment, referral, outreach, or documentation activities that are consistent with the contracted scope of services.

If interested, please submit a cover letter, salary requirements, and resume to HR at

The Senior Source is the resource in the Dallas area for empowering and equipping individuals and families to navigate aging. Since 1961, we have provided financial and emotional services for older adults to age with dignity and purpose. Whether older adults are navigating financial matters, caregiving issues, or senior living options, The Senior Source guides them towards a successful solution.

The Elder Financial Safety Center is a collaboration among The Senior Source, Dallas County Probate Courts, and the Dallas County District Attorney's Office. It offers prevention, protection, and prosecution services organized into three hubs: Financial Education, Financial Stability, and Financial Safety. Our vision is to ensure all older adults live in a safe community with financial resources to securely age with dignity.

The Senior Source is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.