Community Technology Support C

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What We Offer:

• Competitive pay
• Exceptional benefits
• Generous Paid Time Off - start accruing on day one
• 401k with company match
• Paid maternity and paternity benefits
• Award-winning training and development
• Tuition Reimbursement
• Luxury work environment
• Meaningful and rewarding work

The Community Technology Support Coordinator provides technical support for residents and staff in using computer hardware and software based on self-direction and prioritization of various community needs. This role also supports community-based technologies such as A/V in the building. Provides break-fix support, answers tech support questions, and develops and conducts training and education in various formats. Performs other duties as assigned.

Vi at Highlands Ranch is located at 2850 Classic Drive, Highlands Ranch CO 80126

Resident Technology Support

• Serves as the first point of contact for residents seeking technical assistance on a scheduled basis. Maintains hours of operations and schedule.
• Assists residents with set up, training and troubleshooting on personal devices including, but not limited to smart phones, tablets/iPads, computer, home Wi-Fi, and voice assistant devices.

Staff Technology Support

• Serves as the onsite point of escalation for staff technology support tickets coming from the IT helpdesk or corporate IT support staff.
• Assists community staff with hardware and software-related technology troubleshooting including, but not limited to, PC and peripherals, mobile device, and business applications.
• Addresses support requests/tickets in a timely and customer-friendly manner.

Community Technology Support

• Supports various technologies in community spaces such as the Theatre, Multi-purpose room, Computer Center. Technology examples include A/V, In-house channel, Digital Signage.
• Serves as point of contact for various corporate technology projects and initiatives.

• Education: Associate's or Bachelor's degree in Computer Science, Information Technology, or related technology field is preferred.
• Work Experience: Minimum 1 year of user support and training experience is required. A solid working knowledge of computer hardware, software, and peripherals including installation, configuration, maintenance and support is required.
• Licensure / Certification: Microsoft, A+ or other technology certifications preferred.

Benefits:

A summary of our employee Benefits may be found by clicking here .

The application window is anticipated to close within 30 days of the date of the posting.