Commercial Card Solutions Manager

Fidelity Bank Oklahoma, Oklahoma City Permanent

Job Description

COMMERCIAL CARD SOLUTIONS MANAGER

Job Overview: Oklahoma Fidelity Bank employees experience a culture of dedicating service to our customers, shared support between co-workers, and committed investment in our communities. We seek to deliver a level of service unsurpassed by any bank, anywhere, any size. That starts with our people, whom we endeavor to provide a home as much as a career. Sound like a place you'd like to work? Let's talk.

This candidate will be responsible for:

  • Conducts annual in-person and virtual commercial card business reviews and product demonstrations.
  • Leads the onboarding and implementation process for business and commercial card products, including gathering requirements, developing solutions, and providing client training.
  • Collaborates with Commercial Lending, Treasury Management, Business 360, and other bank teams to identify client needs and appropriate card solutions.
  • Ensures commercial card services are processed accurately, efficiently, and securely in accordance with bank policies and procedures, including obtaining required credit approvals and documentation.
  • Serves as a key partner and liaison to internal bank departments and coordinates resources to ensure client objectives and a seamless customer experience are achieved.
  • Partners with sales officers in Kansas and Oklahoma to identify new Business and Commercial Card opportunities and educates/enrolls suppliers in virtual card payment solutions.
  • Provides product support to internal and external customers for commercial cards, ACH, wires, sweep accounts, remote deposit capture, positive pay, and commercial online banking.

    • Requirements for the position include the following:

  • Bachelor's degree in business or related field (may be waived in lieu of experience).
  • A minimum of three years of financial services experience required.
  • Experience working in areas of implementation, project management, or account management.
  • Familiarity with payment systems, accounting principles, and strong computer skills.
  • Travel and the ability to work late and/or flexible hours required.

    • Preferred qualifications for the position include:

  • A minimum of five years of financial service experience is preferred.

    • EEO/Veterans/Disabled

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