Clinic Operations Manager III

Summary

• JOB SUMMARY/PURPOSE
  • Responsible for all aspects of the daily operation of assigned facilities including staff supervision, monitoring patient flow, budgeting and acting as a liaison with patients, providers, hospital departments and administration. Position will be classified as a level I, II, or III Manager based on scope of responsibility, to include number of service lines, communities, clinics, and FTEs.
• DEPARTMENT DESCRIPTION
  • The Primary Care teams at Samaritan Health Services offer complete health care for all family members from newborns to seniors through their pediatric, family medicine and internal medicine providers. They encourage and offer preventive care, including annual exams, health screenings and counseling regarding health and lifestyle.
• EXPERIENCE/EDUCATION/QUALIFICATIONS
  • Associate's degree or equivalent experience required.
  • Two (2) years business process experience required, preferably in healthcare.
  • Three (3) years leadership experience required.
  • If responsible for a leadership development project, one (1) year experience as an SHS Clinic Operations Manager II required.
  • If the incumbent holds a clinical credential (e.g., Certified/Registered Medical Assistant, LPN, RN) and is expected to provide back-office coverage, then Healthcare Provider Level BLS is required within 90 days of hire.
• KNOWLEDGE/SKILLS/ABILITIES
  • Leadership - Inspires, motivates, and guides others toward accomplishing goals. Achieves desired results through effective people management.
  • Conflict resolution - Influences others to build consensus and gain cooperation. Proactively resolves conflicts in a positive and constructive manner.
  • Critical thinking - Identifies complex problems. Involves key parties, gathers pertinent data and considers various options in decision making process. Develops, evaluates and implements effective solutions.
  • Communication and team building - Leads effectively with excellent verbal and written communication. Delegates and initiates/manages cross-functional teams and multi-disciplinary projects.
• PHYSICAL DEMANDS

  • Rarely
    (1 - 10% of the time)

    Occasionally
    (11 - 33% of the time)

    Frequently
    (34 - 66% of the time)

    Continually
    (67 - 100% of the time)

    CLIMB - LADDER

    LIFT (Floor to Waist: 0"-36") 20-40 Lbs

    SQUAT Static (hold >30 sec)

    STAND

    WALK - LEVEL SURFACE

    WALK - INCLINE

    CLIMB - STAIRS

    BEND FORWARD at waist

    SQUAT Repetitive

    ROTATE TRUNK Standing

    PUSH (40-60 pounds force)

    PULL (40 - 60 pounds force)

    SIT

    ROTATE TRUNK Sitting

    REACH - Forward

    REACH - Upward

    FINGER DEXTERITY

    GRASP Hand/Fist

    PINCH Fingers

    MANUAL DEXTERITY Hands/wrists

    LIFT (Floor to Waist: 0"-36") 0-20 Lbs

    LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

    LIFT (Knee to chest: 24"-54") 0 - 20 Lbs

    LIFT (Overhead: 54" and above) 0 - 20 Lbs

    CARRY 2-handed, 0 - 20 pounds

    CARRY 1-handed, 0 - 20 pound s