Cafe Supervisor

CANTEEN Supervisor - FiDi

Location: WSA Building, 161 Water Street, New York, NY 10038 Compensation: $25.00/hour (W-2) + Tips Overtime eligible per company policy

PLEASE CAREFULLY READ OUR NON NEGOTIABLES PRIOR TO APPLYING

About the Role

Join the launch team of CANTEEN, a brand-new cafeteria inside the WSA Building-a 700,000 sq. ft. creative campus where fashion, arts, culture, and technology intersect. We're seeking an experienced Floor Supervisor who can set the pace, uphold standards, and support a small, high-performing team ( about 4 to 6 Team Members) during this opening phase.

What You'll Do

Shift Leadership

Lead daily operations: set station assignments, pace service, manage breaks, and ensure smooth opening/closing routines.

Quality Control

Dial in grinders, calibrate espresso, maintain recipes, and audit drink and food-service execution.

Guest Experience

Foster a warm, professional service environment; handle guest recovery with clarity and poise.

Training & Coaching

Onboard, coach, and reinforce consistent standards for a growing café team.

Cross-Department Collaboration

Work closely with the Bakery, Kitchen/Chefs, Retail, and Purchasing teams to ensure seamless service and communication across departments.

Inventory & Ordering

Track pars, place orders, receive deliveries, rotate stock, minimize waste, and perform monthly inventory.

Health & Safety

Uphold all NYC Food Protection guidelines while maintaining a pristine bar, service line, and front -of-house.

Facilities & Vendor Coordination

Address small maintenance needs and communicate with building management and external vendors as needed.

Event Support

Support Operations with tastings/samplings, and special activations within the building.

Non Negotiables:

Prior opening experience in a café, fast casual venue, or similar environment.

Fast casual experience AND barista experience (manual espresso machines).

4+ years total front-of-house experience in high-volume settings.

3+ years shift-lead or supervisor experience.

Active NYC Food Protection Certificate.

Knowledge of Toast strongly preferred.

Ability to collaborate across departments: Bakery, Kitchen/Chefs, Retail, and Purchasing.

Strong precision with recipes, high speed under pressure, and clear communication.

Full availability between the hours of 6:30am and 6:30pm

Ability to stand for long periods and lift up to 20 lbs.

Why You'll Love Working Here

Promotion-from-within culture with opportunities across departments and properties.

Predictable hours: Weekdays only: between the hours of 7am and 6 pm

A design-forward, creative environment serving an engaged community of professionals.

About WSA.NYC

WSA creates environments where teams and guests thrive-grounded in hospitality, curiosity, and inclusive excellence.