Business Operations Specialist, Merchandising

Job Title: Business Operations Specialist, Merchandising

Location: Hybrid/ Dunwoody, GA

Direct Reports/Managers others: No

Be the trusted partner who creates order, supports and connects teams, and keeps the Merchandising department on track!

Position Summary:

We are seeking a highly organized, experienced, and dependable candidate to support our Merchandising, Marketing, and Sales teams. This role is ideal for an experienced, proactive professional who enjoys bringing structure, organization, and follow-through to a fast-paced office environment. The successful candidate is a steady and resourceful team partner who can independently manage priorities, coordinate complex workflows, solve problems, and build effective relationships across multiple functions. This person thrives in a dynamic environment where priorities evolve, sound judgment is valued and attention to detail is essential.

This is a hands-on operational role. The ideal candidate anticipates needs, adapts easily to change, and creates consistency in a changing environment. Please note this is not a creative or design-focused role; this position primarily focuses on operational coordination and leadership support.

Key Responsibilities:

• Partner closely with the Merchandising leader to coordinate product development and launch activities, ensuring priorities, timelines and follow-through stay on track from planning through execution
• Anticipate needs, identify potential challenges, and communicate effectively to keep projects moving forward
• Coordinate cross-functional workflows between multiple teams to ensure product readiness and timely launches
• Maintain project timelines, track deliverables, and follow up with internal and external partners
• Maintain accurate records and documentation to support team efficiency
• Prepare detailed Excel and PowerPoint materials for seasonal introductions, trade markets, and customer meetings
• Organize and maintain product information, samples, fabric libraries, and merchandising resources
• Support High Point Showroom planning, including housing, catering, staffing, and logistics
• Manage department administrative needs, including scheduling, calendars, travel arrangements, and expense reporting
• Assist with special projects and other duties as assigned

The Ideal Candidate

• Enjoys being the person others rely on to keep things organized and moving forward
• Take pride in their work and brings a strong sense of ownership, accountability and follow-through to everything they do
• Brings professionalism, and strong business judgment to their work
• Finds satisfaction in making things run smoothly and helping others be more effective
• Is comfortable working independently and staying productive while collaborating with a remote team
• Remains calm and solutions-oriented when priorities shift or challenges arise
• Is highly organized, detail-oriented, and committed to accuracy and follow-through
• Can effectively manage multiple priorities
• Naturally anticipates needs and takes initiative rather than waiting for direction
• Communicates well and works effectively across teams

Required Skills & Experience

• 7+ years of experience in office administration, business operations, project coordination, or a related role: experience in retail, consumer products, furniture, merchandising, or a related industry strongly preferred
• Bachelor's degree preferred: equivalent relevant professional experience will also be considered
• Experience supporting a fast-paced team with multiple competing priorities
• Strong proficiency in Microsoft Office, especially Excel, Word, and PowerPoint
• Excellent organizational skills and attention to detail
• Strong written and verbal communication skills
• Ability to work independently in a highly self-directed office environment while building strong relationships with colleagues and partners who may be based in other locations
• Experience with tools such as Trello, Canva, or Adobe is a plus
• Less than 10% travel may be required

About Us:

Founded in 1991, Rooms To Go is one of the largest and fastest growing furniture retailers in the US with over 250 stores in ten southern states, eight distribution centers and an e-commerce business. Rooms To Go offers a collaborative work environment within a supportive culture.

• Medical, dental, and vision insurance
• 401(k) with company match
• Associate discounts including furniture
• Company paid life and disability insurance
• Paid time off
• Employee Assistance Program
• Wellness Programs
• And more!

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Applicants must be authorized to work