Business Manager III

GENERAL PURPOSE The Business Manager is vested with total responsibility for all phases of the operation of a community of 301 to 450 apartment homes, including maximizing the long-term operating performance of the community. The Business Manager is responsible for the day-to-day business of running an apartment community, overseeing and enhancing its financial growth, employment and development of staff, and maintaining positive resident relations. Effective personnel management and development, a thorough understanding of the competitive market, high standards for customer service, maintaining the physical condition of the community, and adherence to operating procedures are essential. At this level, the Business Manager typically leads an onsite team that typically includes an Assistant Business Manager, multiple leasing associates, a Service Manager or Senior Service Manager, and multiple service technicians. Communication between the Business Manager and the Vice President Operations on a continuing basis is vital to the welfare of the community. Some weekend and evening shifts will be required. ESSENTIAL FUNCTIONS General Management/Office Functions Hire, train, coach, and conduct disciplinary actions for onsite associates as needed, in partnership with Human Resources. Create an atmosphere of enthusiasm, cooperation, teamwork, customer satisfaction, and professionalism among staff members. Review and evaluate associates' performance and identify needed training. Supervise all site personnel and outside vendors, including setting work schedules. Prioritize, assign, and monitor daily activities, service requests, and market-ready/show units. Show available apartments, accept and approve rental applications, lease renewals, and new move-ins, and qualify, demonstrate, and lease apartments in accordance with Fair Housing laws. Verify prospective applicants' rental, employment, and credit history to confirm they meet the company's qualifying criteria. Handle details associated with apartment turnovers, inspections, product preparation, and administrative record-keeping. Maintain necessary records of all supplies and equipment. Schedule emergency on-call personnel to service the needs of the community after regular business hours.