Bingo Lead (Full Time)

Employment Classification: Non-Exempt

Position Summary/General Description:

A Bingo Lead assists with the operation of all bingo operations ensuring bingo players have an exceptional gaming experience in accordance with applicable laws, regulations, policies and procedures.

Expectations:

• Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
• Act as a role model within and outside the casino.
• Maintain a positive and respectful attitude toward customers and co-workers.
• Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:

• Work directly with all bingo employees, supervising bingo sessions and running final reports.
• Observe, supervise all bingo sessions.
• Spend 90% of time on the floor interacting with players.
• Assist the Bingo Manager in writing profitable bingo programs, planning and organizing the monthly calendar of events, and explaining programs to customers and employees.
• Approve all prize payouts in excess of $1199.
• Reinforce on the job training and assist management with scheduling all Bingo employees.
• Strictly adhere to and ensure employees adhere to Bingo Department Policy and procedures and the Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations.
• Speak clearly.
• Address difficult circumstances that arise on the gaming floor in a constructive, professional, and business-like manner; satisfy miscellaneous guest complaints, balancing the interest of the customer, employee and company. Refer to the appropriate supervisor when necessary.
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests' names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests) and exercise initiative, tact and courtesy when handling problems.
• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
• Develop a thorough knowledge of services, room locations, amenities, surroundings (e.g., gift shop, restaurants, theater, etc.), providing accurate directions, and information for guest inquiries about promotions and special events.
• At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).

• Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
• Actively participate in Supervisory Development Leadership Series (SDLS) yearly.
• Actively participate in LDC's Management Capacity Program (MCP).
• Perform additional duties and responsibilities as necessary or assigned.

Education & Experience:

• High School Diploma or GED preferred.
• 0-1 relevant experience and demonstrated ability to lead.
• Cash handling experience.
• Must be a minimum of 21 years of age.
  

Licensing & Certification:

• None.

Computer Equipment, Software, Machinery:

• Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).

Essential Physical Requirements:

• Requires the ability to balance climb, bend over, crouch/stoop, hear, kneel, reach overhead, sit, stand, talk, turn/twist, walk and repetitively use hands 51-100% of the time.
• Requires the ability to push/pull, carry, lift and slide/transfer 1-25 lbs. 51-100% of the time.
• Requires the ability to push/pull, carry, lift and slide/transfer 25-50 lbs. 25-50% of the time.
• Requires the ability to push/pull, carry, lift and slide/transfer 50+ lbs. 1-24% of the time.

Essential Mental Demands:

• Requires the ability to solve problems, organize, plan, make decisions, interpret data, read and write 51-100% of the time.
  

Supervisory Responsibilities:

• Train, apportion work among employees, direct (determine work techniques, equipment and materials), and appraise productivity.

Work Environment (inside/outside):

• The job is performed indoors with exposure to loud noises, confined areas and smoke.

Other Requirements:

• Must pass a pre-employment alcohol/drug screening and cashiers test.
• Obtain and maintain a gaming license through the Pueblo of Laguna's Gaming Control Board.
• Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.