B2B Financial Operations Manager

• This is an on-site position (Monday through Thursday) based out of our Northbrook, Il offices with the flexibility to work remotely on Fridays.

• This role is an Individual Contributor position with future leadership responsibilities

A day in the life as a B2B Financial Operations Manager

Responsible for consolidating and managing workflows spanning 5 functional departments:

Customer Care

• Oversee and manage the end-to-end B2B billing cycle driving accountability for collecting and applying payments for all orders with payment terms
• Manage and review all payment and refund processing (credit card, wire, and check transactions) while ensuring the team successfully reconciles accounts with Finance and Treasury
• Serve as the ultimate owner of overdue reporting and weekly distribution. Lead bi-weekly status meetings with multiple cross-functional department heads
• Supervise the management of the Business Sales Payments inbox - ensure timely customer responses, collect and distribute remittances, and process refunds
• Direct the monitoring for fraud, oversee the distribution of weekly overdue reports, and maintain oversight of billing database integrity

Revenue Accounting

• B2B Ops Support: Act as the primary point of contact and escalation point for B2B payment troubleshooting and resolution
• Oversee the review and audit of B2B sales transactions for accuracy and completeness as needed
• Ensure all sales are recorded in the correct period and reconciled with supporting documentation
• Manage the process of matching incoming Wires/ACH to sales posts and journalize manual cash tenders
• Recommend and record bad debt entries and facilitate tender swaps

Corporate Accounting

• Act as Financial liaison for B2B operations. Serve as a strategic partner for financial maintenance of key B2B partnerships
• Collaborate with Supply Chain and Inventory Accounting on B2B inventory management.
• Oversee the monitoring of bank activity for B2B deposits and ensure accurate reconciliation against internal records
• Manage the preparation and posting of adhoc journal entries related to specialized B2B transactions
• Support the AP team and T&E specialist with corporate card transaction processing, clearing, inquiries
• Guide the team in assisting with B2B Ops with invoice coding/research/resolution as needed

Treasury

• Oversee the tracking of DNBi analytics for B2B customers; supervise the review of credit applications
• Manage and direct collections of outstanding/overdue payments from prepaid and termed vendors
• Work with the Treasury department to oversee, maintain and approve credit limits

B2B Operations

• Partner and collaborate with the B2B Sales and Fulfillment teams to streamline the order-to-cash process
• Identify and implement process improvements to enhance operational efficiency and financial controls
• Oversee the maintenance of the B2B customer database and ensure overall data integrity across financial systems
• Manage support special B2B projects and deliver financial reporting/analysis as needed by leadership

Future Team Leadership & Associate Management

• Directly supervise, mentor, and develop a team of 1-2 financial operations associates
• Delegate tasks, oversee daily workflows, and conduct regular performance reviews to ensure team alignment with departmental goals
• Train team members on internal systems, financial controls, and B2B operational procedures

What you'll bring to the table

• Positive, results-oriented leadership that proactively partners with all business areas and all levels within the organization.
• Ability to audit high volumes of sales data and perform complex account reconciliations
• Must be a strong communicator and influencer; communicate freely and easily internally and externally verbally and in writing
• Ability to work effectively within time constraints and deadlines, demonstrating initiative along with a sense of urgency
• Strong problem-solving skills with a focus on streamlining workflows between sales, operations, and finance. Attention to detail paired with big-picture thinking
• Effective and efficient in data mining or knowledge discovery - a process of gathering, testing and analyzing data from different perspectives and summarizing the results
• Proficiency in financial systems and BI tools including Microsoft Suite, Hyperion, Peoplesoft General Ledger, AS400, Salesforce/PredictSpring, along with Google Workspace preferred

We'd love to hear from you if you have

• 7 +years previous work experience, in Accounting or FPA
• Bachelor's degree in Accounting or Finance; CPA or masters in related field preferred
• Strong understanding of GAAP/IFRS
• Previous B2B operations experience a preferred
• Previous experience with Accounts Receivable management preferred
• Previous experience in project management and cross functional collaboration