Associate System Engineer - Infrastructure Design and Support

JOB TITLE: Infrastructure Design and Support Associate System Engineer JOB LOCATION: Jacksonville, FL (hybrid) WAGE RANGE : 35-39/hr JOB NUMBER: 21175 JOB DESCRIPTION Associate IT Systems Engineers are responsible for monitoring, installation, configuration, debugging, administration, troubleshooting and maintenance of technology solutions. Associate IT Systems Engineers provide technical support, troubleshoot problems and perform scripting/programming to ensure stable and efficient operation of technology solutions. Essential functions: • Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology • Manages system/application environment and ongoing operations • Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards • Researches, designs, implements and tests technology solutions • Proactively monitors and reports performance and utilization of assigned technologies • Troubleshoots software and/or hardware issues/failures • Resolves alerts and performs remediation activities • Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners • Collects and presents data for reporting and planning • Assists with developing tactical strategies, processes and procedures related to systems/application administration • Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors • Collaborates with IT and business area partners on work groups and initiatives Determines best course of action for meeting business needs • Writes programming/scripting • Participate in Disaster Recovery planning and exercises • Ensures execution and alignment to architectural standards and blueprints. • Performs on-call activities as needed for the environment and technologies Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.