Associate, Operation Services (Customer service )

KAYGEN is an emerging leader in providing top talent for technology-based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project-based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries. Job Description: Position Overview As an Operations Services Associate, you will work in a fast-paced, high-volume production environment supporting critical property loan operations. You will play an important role in servicing, supporting, and mitigating risks associated with property taxes. Your primary responsibilities will include high-volume document processing, carefully following specific and detailed instructions for each package, and performing final verification to ensure a high level of accuracy in a zero-error-tolerance environment. You will also be responsible for organizing and preparing finalized packages for secure delivery to various Taxing Authorities while meeting strict daily deadlines. We foster a learning culture that supports personal and professional development while encouraging teamwork, adaptability, accuracy, and accountability. Job Duties • Deliver exceptional client service in a high-volume production environment. • Handle high volumes of live checks by accurately printing and matching them with corresponding reports. • Meticulously follow detailed instructions for each package to ensure all contents are correct and compliant for dispatch. • Perform final quality control verification of matched checks and reports to guarantee accuracy. • Organize and prepare finalized packages for secure delivery to Taxing Authorities. • Manage assigned processes and inventory to meet strict daily deadlines. • Effectively manage time, set priorities, and concentrate on main objectives to meet all established deadlines. • Adhere to all required company and client-driven standards and/or Service Level Agreements (SLAs). • Duties may vary based on area of focus (e.g., Payments, Refunds, Correspondence). Requirements • High school diploma, GED, or equivalent required; college degree preferred. • 1+ years of relevant experience, or relevant education in lieu of experience. • Client service-oriented experience preferred. • Ability to provide exceptional client service in a high-volume production environment. • Ability to manage time, set priorities, and meet deadlines. • Intermediate computer skills with a strong aptitude to learn new systems and applications. • Ability to understand basic property-related documentation from a variety of sources. • Strong analytical and critical thinking skills to synthesize information and resolve problems. • Strong detail-orientation to process data accurately. • Ability to collaborate with others and provide status updates. • Strong verbal and written communication skills. • Willingness to learn, adapt, and grow. At KAYGEN, people are at the heart of everything we do. We foster a diverse, inclusive, and employee-driven culture where every individual is valued, empowered, and encouraged to bring their authentic self to work. Our candidate-first approach means we are committed to understanding your career goals and connecting you with opportunities that align with your aspirations, skills, and potential. Whether you're taking the next step in your career or searching for your dream opportunity, KAYGEN is more than a staffing partner-we're a community dedicated to helping you grow, succeed, and thrive. Join us and discover a place where your talent is recognized, your ambitions are supported, and your future is built alongside a team that invests in your success every step of the way. Our team of experienced staffing experts will work with you to find you the best opportunity. For more information, please visit us at . Benefits: Free Healthcare Insurance 401(k) Retirement Plan Free Life Insurance Sick Time Off Achieve your Kaizen by clicking here. A unique and exclusive talent community supported by KAYGEN, that includes programs like: Mentorship Program Certifications Referrals Family and Wellness benefits Continuous Growth and Career Development