Assistant Office Manager

Job Description Job Description

Z-TECH Associates is an independent IT consulting firm seeking a detail-oriented proactive and tech-savvy Office Assistant to assist our Office Manager in our Concord, MA office with all aspects of administrative operations. This role is ideal for someone who enjoys a variety of tasks, excels at multi-tasking and takes pride in providing outstanding administrative and customer service support.

As a key member of our team, you will contribute to office administration, customer service, accounting support, and operational coordination in a collaborative and professional environment.

Why Join Us?

• Friendly, team-oriented workplace
• Dog-friendly office environment
• Complimentary gym access
• Opportunity to learn and grow within the technology consulting industry

Essential Functions

• Provide exceptional customer service through professional phone and email communications
• Assist customers with inquiries and provide personalized support
• Coordinate with vendors on multiple platforms; familiarity with technology products is a plus
• Tech product procurement: prepare customer quotes, process orders, send invoices
• Track order status and provide timely updates to customers
• Help with preparing and tracking shipments
• Proofread and edit quotes, invoices, proposals and other business documents for accuracy and professionalism
• Assist with general procurement and invoicing functions using QuickBooks
• Maintain organized records, files, and administrative documentation
• Support office operations, special projects, and company events as needed
• Utilize Microsoft 365, Teams, QuickBooks, and other business applications to support daily operations
• Learn and adapt to new software platforms and technologies as business needs evolve

Qualifications

• Associate's degree or higher preferred
• Strong organizational skills with excellent attention to detail
• Effective written and verbal communication skills
• Proficiency with Microsoft Office/Microsoft 365 applications
• Comfortable learning and working with a variety of software tools and technologies
• Ability to prioritize tasks and manage multiple responsibilities simultaneously
• Experience with QuickBooks or similar accounting software preferred
• Previous administrative, office support, customer service, or related experience preferred
• Basic understanding of technology products and services is a plus

What We're Looking For

The ideal candidate is dependable, professional, resourceful, and eager to contribute to a dynamic team environment. If you enjoy helping others, staying organized, and supporting business operations, we'd love to hear from you.

Company Description We are an independent IT consulting firm providing comprehensive IT services to biotechs, pharma, financial firms, and more for over three decades. What makes us unique is that our highly professional staff has the opportunity to work together in a small, fast-paced environment while providing cutting-edge technical services and solutions to some of the most exciting startups and well-established companies in the Boston area as well as locations throughout the U.S. and globally. Company Description We are an independent IT consulting firm providing comprehensive IT services to biotechs, pharma, financial firms, and more for over three decades. What makes us unique is that our highly professional staff has the opportunity to work together in a small, fast-paced environment while providing cutting-edge technical services and solutions to some of the most exciting startups and well-established companies in the Boston area as well as locations throughout the U.S. and globally.