Assistant Manager Bilingual

Job DescriptionJob Description

POSITION PURPOSE
The Assistant Property Manager is under the direct supervision of the Property Manager and supports the daily operations, leasing, collections, resident service, reporting, and accountability of the property. This position is a leadership support role and must be able to assume property responsibilities during the Property Manager's absence. The goal of the Assistant Property Manager is to help maximize property performance while protecting the interests of residents, the community, and The IDA Property Management.

RESPONSIBILITIES & DUTIES
1. Assume the Property Manager's responsibilities during the Property Manager's absence.
2. Support leasing, renewals, resident retention, collections, and occupancy goals.
3. Lease apartments and follow up with prospects, applicants, and pending move-ins.
4. Collect rent, follow up on delinquent accounts, and assist with notices as directed.
5. Make deposits and maintain accurate documentation of payments received.
6. Answer phones, respond to emails, and provide professional service to prospects, residents, vendors, and staff.
7. Handle resident issues and escalate concerns to the Property Manager when necessary.
8. Help maintain on-site files including leases, applications, renewals, notices, vendor files, resident ledgers, andrequired documentation.
9. Follow up on make readies and work orders to ensure resident needs and move-in deadlines are met.
10. Complete market surveys and provide competitive information to the Property Manager.
11. Market the property through outreach, online leads, resident referrals, and professional follow-up.
12. Review daily activity including traffic, leasing, notices, collections, availability, and move-in status.
13. Assist with audits of resident accounts, fees, deposits, applications, and account activity.
14. Maintain accurate system notes and documentation for resident communication, leasing activity, and account
corrections.
15. Protect the integrity of resident accounts and never move, adjust, or alter funds without authorization and proper documentation.
16. Support staff accountability by communicating priorities, deadlines, and concerns to the Property Manager.
17. Assist with new employee onboarding and help reinforce company policies and professional expectations.
18. Maintain confidentiality regarding employee, resident, financial, and company information.
19. Perform additional duties assigned by the Property Manager, ownership, or supervisor.

20. Familiar with CRM-KNOCK and Realpage.

MINIMUM REQUIREMENTS
Education: High School Diploma
Experience: One year in property management, leasing, customer service, or public relations
Skills: Basic computer skills, leasing, collections, resident relations, organization, and communication
Bi-lingual Preferred

Company DescriptionWe combine the structure of a large management company with the flexibility and ownership of a smaller operation. Our systems and processes are already in place, so you are not walking into chaos. You are stepping into a property that is built to perform.
We operate with a fast decision-making approach. There is no corporate red tape slowing you down. When something needs to get done, it gets done. You will have the ability to make decisions, take action, and see results quickly.
We provide the tools, systems, and support you would expect from a large organization, including clear processes, operational structure, and accountability standards. At the same time, you will have the autonomy to run your community as if it were your own.
If you are someone who wants to take ownership, drive performance, and be in control of your results, this is the right environment for you.Company DescriptionWe combine the structure of a large management company with the flexibility and ownership of a smaller operation. Our systems and processes are already in place, so you are not walking into chaos. You are stepping into a property that is built to perform.

We operate with a fast decision-making approach. There is no corporate red tape slowing you down. When something needs to get done, it gets done. You will have the ability to make decisions, take action, and see results quickly.

We provide the tools, systems, and support you would expect from a large organization, including clear processes, operational structure, and accountability standards. At the same time, you will have the autonomy to run your community as if it were your own.

If you are someone who wants to take ownership, drive performance, and be in control of your results, this is the right environment for you.