Application Support Technician

Troubleshoot and resolve software, operating system, application, and POS issues across multiple retail locations. Provide remote and onsite technical support to store teams and corporate associates. Support software deployments, system upgrades, testing, and technology rollouts. Diagnose complex technical problems, identify root causes, and implement effective solutions. Respond to escalated help desk tickets, document resolutions, and communicate findings. Work within Windows and Linux environments to support business-critical applications. Collaborate with internal IT teams and external vendors to resolve technical issues. Assist with application testing, quality assurance, and user acceptance testing (UAT). Manage multiple projects, deployments, and support requests while meeting deadlines. Travel to Rutter's store locations as needed for installations, upgrades, and technical support. Participate in an on-call rotation that may include evenings, weekends, and holidays. Stay current with emerging technologies and continuously expand your technical knowledge. What We're Looking For High school diploma or GED required; Associate's degree in Information Technology, Computer Technology, or related field preferred. At least 2 years of customer service experience in a technical support or software installation environment. Strong troubleshooting skills with Windows operating systems and desktop applications. Familiarity with Linux environments. Understanding of hardware, software, and peripheral device integration. Basic SQL knowledge. Strong organizational skills with the ability to manage multiple priorities independently. Excellent communication, problem-solving, and customer service skills. Willingness to travel between store locations and participate in an on-call rotation.