Administrative Operations Supervisor

SUMMARY

The Administrative Operations Supervisor oversees the daily administrative functions and operational workflows of the customer-focused support team. This role is responsible for ensuring efficient office operations, maintaining high service standards, training and supervising staff, and improving processes that support both internal departments and external customers. The supervisor supports team performance to achieve company goals and deliver exceptional customer service.

ESSENTIAL FUNCTIONS

1. Works on-site in Hastings, Michigan (not a remote position).
2. Oversee and coordinate the day-to-day operations of the office to ensure efficient workflow and effective departmental support.
3. Supervise and support administrative staff, including reception, logistics coordinator, and customer account personnel, by assigning work, monitoring performance, providing training and coaching, and conducting performance evaluations.
4. Implement and enforce company policies, procedures, and administrative standards to maintain operational consistency, regulatory compliance, and quality performance.
5. Utilize the company ERP system (Infor Syteline), integrated programs, and related external platforms (e.g., UPS, FedEx) to support daily operations, order processing, shipping coordination, invoicing, and administrative functions.
6. Manage and support administrative processes including order entry, post-order support, logistics, records management, and general office operations.
7. Maintain organized and accurate filing systems for both physical and electronic documents and records.
8. Provide customer service support for essential administrative functions as needed, including monitoring company's incoming communications, processing orders, preparing documentation, and supporting customer service activities.
9. Ensure department personnel are appropriately trained, supported, and equipped to perform assigned duties responsibilities effectively.
10. Ensure organizational structure, reporting relationships, and established chain-of-command procedures are consistently followed.
11. Comply with all applicable ISO standards, workplace safety requirements, company policies, and governmental laws and regulations.
12. Performs other duties and responsibilities as assigned.

1. PHYSICAL REQUIREMENTS
   • Work frequently at computer in office setting
   • Occasional presence on manufacturing floor to resolve order or logistics questions; manufacturing environment can be noisy, is not air conditioned, and requires wearing appropriate PPE
   • Alternating walking, sitting, and standing
   
   
   REQUIRED EDUCATION, EXPERIENCE and QUALIFICATIONS
   • Associate's or Bachelor's degree in Business Administration, Management, or related field preferred
   • 3 or more years of administrative experience or operations experience, including supervisory responsibilities
   • Experience in manufacturing environment strongly preferred
   • Strong leadership, organizational, and multitasking abilities
   • Ability to carry out detailed procedures in a time-constrained environment
   • Ability and desire to lead a team
   • Strong problem-solving skills with customer service mindset
   • Meticulous attention to detail and organizational skills
   • Strong verbal and written communication skills
   • Quick and continuous learner with ability to handle multiple tasks simultaneously
   • Proficient with Microsoft Office suite
   • Working familiarity with Infor SyteLine strongly preferred
   • OTHER DUTIES

     This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.