Driven and customer-focused, the Team Leader - Design Services & Trade leads daily operations of the design and trade business while coaching the team to deliver exceptional service and achieve sales goals. Reporting to the Assistant Store Leader - Design & Trade, you drive the in-store customer experience through customer acquisition and retention initiatives, including CBHCC, clienteling, and design service appointments. You oversee the design desk operations-managing sales aids, supplies, mobile sales technology, and brand presentation-while partnering with the Design Coordinator on appointment management and sales aid replenishment. As a mentor and collaborator, you empower your team, support business development through Trade, Business Sales, and pipeline management, and act on store KPIs to maximize sales and design services performance. <p><b>A day in the life as a Team Leader, Design & Trade </b></p><ul><li><p>Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader</p></li><li><p>Coach associates on exceptional performance and maintain a strong visible presence in the department/work area</p></li><li><p>In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth</p></li><li><p>Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader</p></li><li><p>Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable</p></li><li><p>Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide</p></li><li><p>Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)</p></li><li><p>Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance</p></li><li><p>Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors</p></li></ul><p></p><p><b>What you'll bring to the table </b></p><ul><li><p>Strong communication and interpersonal skills</p></li><li><p>Excellent organizational and time management skills</p></li><li><p>Strong problem solving skills</p></li><li><p>Demonstrated ability to execute and drive results</p></li><li><p>Strong delegation skills</p></li><li><p>Data entry skills</p></li><li><p>Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed.</p></li><li><p>Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.</p></li></ul><p></p><p><b>We'd love to hear from you if you have </b></p><ul><li><p>1+ years customer service or retail leadership experience</p></li><li><p>Experience with Microsoft Office, Google applications, computer systems and tablet devices </p></li><li><p>Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends</p></li></ul><p></p><img src="https://www.jobg8.com/Tracking.aspx?Crqt7rtgRxGPmiLp9b4h5v1MPvGdyqcpd" width="0" height="0" />