<p><strong>Title:</strong> Customer Account Negotiation Specialist</p><p><strong>Department:</strong> Relationship Management Team<br/><strong>Location:</strong> Franklin, TN (In-Office)<br/><strong>Schedule:</strong> Monday - Thursday 9:00 AM - 5:00 PM, Friday 9:00 AM - 3:00 PM</p><p><strong>Join a Culture Like No Other!</strong><br/>Are you ready to be part of a team that values collaboration, growth, and creating exceptional experiences for clients? At Wesley Financial Group, we're more than just a workplace - we're a community that thrives on innovation, support, and making a difference.</p><p>We're looking for a <strong>Customer Account Negotiation</strong><strong> Specialist</strong> to join our dynamic team. This role is at the heart of our mission: helping clients navigate the timeshare exit process to secure successful outcomes, all while ensuring an unparalleled customer experience.</p> <strong>Why You'll Love Working Here:</strong> <ul><li><strong>Comprehensive Benefits:</strong> Medical, Dental, and Vision Insurance.</li><li><strong>Secure Your Future:</strong> 401K with a generous company match.</li><li><strong>Time to Recharge:</strong> Generous PTO - start accruing from day one!</li><li><strong>Balanced Schedule:</strong> Enjoy great work-life harmony with a friendly Monday-Friday schedule.</li><li><strong>Celebrate & Connect:</strong> Participate in engaging company-wide events, team-building activities, and employee recognition programs.</li><li><strong>Onsite Perks:</strong> Access our fitness center, relax in team lounge areas, or enjoy food trucks and courtyard spaces.</li><li><strong>Growth & Coaching:</strong> Learn from industry professionals committed to your success.</li><li><strong>Diverse & Inclusive:</strong> We embrace what makes each team member unique!</li></ul> <strong> Your Role: </strong> <ul><li> Serve as the main point of contact for clients, facilitating clear communication and setting expectations <br/> </li><li><p> <strong>Negotiate effectively</strong> with clients and other contacts to achieve optimal outcomes </p></li><li><p> Handle challenging client situations with <strong>strong de-escalation skills</strong><br/> </p></li><li><p>Ensure timely submission of clients for release with accurate documentation</p></li><li><p> Deliver exit packages promptly and with attention to detail </p></li><li><p> Manage a live call queue and team email inbox with responsiveness and professionalism<br/> </p></li><li><p> Maintain thorough, accurate client records in Salesforce </p></li><li><p> Manage both existing and new client files collaboratively within the team <br/> </p></li><li><p> Respond to emails, calls, and client feedback within 24 hours<br/> </p></li><li><p> Maintain consistent professional communication via phone, email, and mail<br/><br/> </p></li></ul><p> Key Skills and Proficiencies: </p><ul><li><p> Proven negotiation and conflict resolution skills<br/><br/> </p></li><li><p> Strong de-escalation and problem-solving abilities<br/><br/> </p></li><li><p> Results driven and outcome focused<br/><br/> </p></li><li><p> Excellent written and verbal communication skills<br/><br/> </p></li><li><p> Exceptional interpersonal skills and professionalism<br/><br/> </p></li><li><p> Ability to work independently and within a team<br/><br/> </p></li><li><p> Strong <strong>time management</strong> and <strong>multi-tasking abilities</strong><br/><br/> </p></li><li><p> Flexibility and adaptability in a<strong> fast-paced environment</strong><br/><br/> </p></li><li><p> High attention to<strong> detail and accuracy</strong><br/><br/> </p></li><li><p> Ability to prioritize tasks and delegate when appropriate<br/><br/> </p></li><li><p> Proficiency with Salesforce, Excel, Google Sheets, and Google Workspace<br/><br/> </p></li><li><p> Prio r customer service experience is required minimum of 2 yrs </p></li></ul><p><strong>Ready to Make a Difference?</strong><br/>This is more than just a job - it's your chance to be part of something meaningful, in a workplace that values your unique talents and fosters your professional growth.</p><p>Apply now and discover what makes Wesley Financial Group truly stand out. We can't wait to welcome you to the team!</p> <p><strong>Please remember to check both your inbox and spam folders for all application and interview-related communications after you apply.</strong></p> <br/>Location: Franklin, TN (In-Office) Schedule: Monday - Thursday 9:00 AM - 5:00 PM, Friday 9:00 AM - 3:00 PM<br/><br/><p><strong>Compensation details:</strong> 50000 Yearly Salary</p><br><br><p>PI6f2ad-6398</p><img src="https://www.jobg8.com/Tracking.aspx?W2DxsawsqoRSrZaA54c5VeXNS68qngYAf" width="0" height="0" />