<p>Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.</p><p> <b> What You'll Do </b> </p> <ul><li>Serve as the primary point of contact for customers, proactively receiving, researching, analyzing, and resolving service related and operational issues while ensuring timely follow up and resolution.</li><li>Communicate findings, resolutions, and next steps clearly and concisely-both verbally and in writing-with travelers, internal collaborators, frontline agents, and external vendors.</li><li>Investigate errors or service breakdowns, identify root causes, and educate travelers, management, and frontline teams on corrective actions to prevent recurrence.</li><li>Manage service customer concerns calmly and professionally, balancing client expectations with company policies while maintaining a high standard of customer care.</li><li>Accurately log, update, and document all customer interactions, issue details, and resolutions using designated data driven tracking and case management tools.</li><li>Collaborate closely with cross functional teams to ensure smooth workflows, shared accountability, and timely issue resolution across the department.</li><li>Plan and schedule daily work activities effectively to meet or exceed individual productivity targets and departmental performance goals.</li><li>Maintain compliance with timekeeping requirements by submitting complete, accurate, and timely timesheets in accordance with company policies.</li><li>Provide backup support to other team members as assigned, ensuring continuity of service during absences, high volume periods, or staffing gaps.</li><li>Assist with department initiatives and special projects, including system clean ups, program start ups, implementations, and close out activities, as needed. </li></ul> <p></p><p><b> What We're Looking For </b></p> <ul><li>Experience working as a travel consultant required</li><li>3+ years of travel industry experience (5+ years preferred)</li><li>Military and/or government travel experience required</li><li>SABRE proficiency required</li><li>Fluent in English (written and spoken)</li><li>Careful with a strong focus on accuracy and quality</li><li>Strong problem solving and analytical skills</li><li>Self starter with ability to work independently and manage time effectively</li><li>Basic proficiency in Microsoft Office</li><li>High school diploma or equivalent required; travel school certification or degree preferred</li></ul> <p></p><ul></ul><p> </p><p> <b>Location</b> </p>United States<p> </p><p>For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.</p><p></p><p> <u>Benefits at a glance</u> </p><p></p><p>This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.</p><p></p><p><b>The Experience</b></p><p>Work and life: Find your happy medium at Amex GBT.</p><ul><li><p><b>Flexible benefits</b> are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.</p></li><li><p><b>Travel perks:</b> get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.</p></li><li><p><b>Develop the skills you want </b>when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.</p></li><li><p><b>We strive to champion Inclusion</b> in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.</p></li><li><p>And much more!</p></li></ul><p></p><p>All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.</p><p></p><p> Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.</p><p></p><p>Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .</p><p></p><p><b>What if I don't meet every requirement?</b> If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!</p><img src="https://www.jobg8.com/Tracking.aspx?y5jkXduuKF64PbOMvgkErzJk90RfK3%2b5p" width="0" height="0" />